How to deal with negative feedback on Amazon?

How to deal with negative feedback on Amazon?

Hopefully, you’ll never need this advice and you’re customer satisfaction levels will be 100%. However, if you do get a negative review, here is some advice on how to deal with it.

Firstly, contact the buyer directly and try to resolve the issue. Whilst buyers can’t edit an Amazon feedback, they can delete it and add new reviews.

Negative feedback may be justified and may highlight an area of improvement you can make so future customers do not experience the same issue. Take a positive out of a negative and learn from your mistake.

As with getting top feedback, ensure communication is both timely and polite. It is nice when to get a personal response showing empathy when a problem arises rather that an automated response.

    • Related Articles

    • Best Feedback Solicitation Email Practices

      To get the most out of your feedBAKER tool, it would be super helpful to your Amazon business to read this article—it's got seriously amazing tips that will increase your seller feedback rate and product review count. A. If you ONLY sell your own ...
    • How To Remove Negative Feedback on Amazon?

      A few months ago, I was outsourcing at local kirana store with my family. It was evening time, so we took a break and went to one of our favourite local South Indian food restaurants. While we were waiting for our lunch to come, I received a text ...
    • Amazon Marketplace Web Service (Amazon MWS)

      What is Amazon MWS? Amazon Marketplace Web Service (Amazon MWS) is an integrated web service API that helps Amazon sellers to programmatically exchange data on listings, orders, payments, reports and more. Data integration with Amazon enables high ...
    • Link your positive feedback

      To get started with feedBAKER, you need to go through ateps. To enable all of the features of feedBAKER it’s important that we get read-only access to the positive feedback report located in your Seller Central account. To grant us that access, ...
    • What is the difference between a Seller Feedback and a Product Review?

      There are two types of reviews you can get on Amazon: those for the items you sell, and those for the buying experience. They're both important and you need to be able to differentiate both. Product Review: If you search for a product on Amazon, you ...