feedBAKER is a feedback management application for Amazon. The software can be used for Amazon India, US, Canada, UK, Germany, France, Italy, and Spain.
The system allows you to setup automated emails that will be sent to customers that purchase from your Amazon stores. You can setup three email types, a customer service email, an email to ask for seller feedback, and an email to ask for product reviews.
The customer service email can be used thank the customer for their order and to let them know you have received the order. You can also advise on this email to get in touch if you have any problems.
The main focus would be to request seller feedback and product reviews from customers. So you can then setup an email to be send to request your customers to leave seller feedback, and another to request product reviews.
Each email is controlled by a campaign in feedBAKER. This allows you to fine-tune your messages so they feel personal and are more relevant to your customers.
As an example, you can send an email 7 days after the product has been delivered to your customer requesting positive seller feedback or a product review.
feedBAKER will also download your positive and negative feedback and display them for you to review. You can set up feedBAKER to alert you via email and/or text message so you can deal with any feedback straight away.
Once negative feedback is received there is a "Resolve Now" option within feedBAKER where you can contact the customer directly to resolve the negative feedback.
You can also use the software to raise a case to Amazon if you feel the negative feedback has been left unfairly.
feedBAKER will generate the message to submit to Amazon complete with Order ID and the reason feedback should be removed.
Related Articles
FAQ on feedBAKER
Why send feedback reminders? In our analysis, few Amazon buyers leave feedback for transactions. Users, however, are much more likely to leave negative feedback for a transaction than positive feedback if everything goes smoothly. By sending ...
Use these HTML Tags and CSS Attributes for feedBAKER messages
Amazon Allowing HTML Tags and CSS Attributes for feedBAKER Messages Amazon is allowing HTML tags and CSS attributes for feedBAKER messages. As most of you know–and some will soon know–that feedBAKER has some amazing capabilities that users can ...
What is an Authorisation Token?
The Authorisation Token (Auth Token), along with your Seller ID is what we use to link your Amazon Seller Account to feedBAKER. feedBAKER will ask for this when you are setting up your account or when you add a new marketplace. Once this process has ...
Link your positive feedback
To get started with feedBAKER, you need to go through ateps. To enable all of the features of feedBAKER it’s important that we get read-only access to the positive feedback report located in your Seller Central account. To grant us that access, ...
Why are emails being bounced back by my buyer's e-mail service provider?
There could be many reasons why emails are being bounced back on Seller Central, the most common ones would be if your buyer's inbox is full or if they signed up to Amazon with a non-valid email address for example. When this happens, feedBAKER would ...