Troubleshooting
Why hasn't my message sent?
If you think an order should have sent a message or a campaign hasn't sent enough messages there are a number of things to check. These are the common reasons messages haven't sent, Seller Central Email Address You'll need to make sure that your ...
Customers first name isn't correct?
Sometimes Amazon do not supply feedBAKER with a customer's first name so we attempt to get the first name for you automatically from the customer's full name. This means in unusual circumstances the first name can be shown as just a letter, ie, A, if ...
The order didn't arrive yet, why did you send an email?
If you set up a Campaign to request Feedback for your MFN orders, we wouldn't be able to receive any tracking information for these orders as there are too many different couriers. So what feedBAKERwill do is take the latest estimated delivery ...
Why can I only see the resent message?
As part of your campaign settings, you can set your campaign to re-send a message to a customer if the original message isn't opened. In your sent messages your original message will appear until the re-send message goes. Once the re-sent message is ...
Tracking information for my MFN/FBA orders
feedBAKER will download tracking information for all types of orders (wherever available). Once the order has been marked as dispatched by Amazon we download the tracking number and allow you to use it in your campaign. Your campaign will then use ...
How can I find my Seller ID?
Sometimes it can happen that you will be asked to give your Seller ID, if you're not too sure how to find it on Amazon, simply follow the instructions on screen. 1) Open the Amazon page showing your Store front. 2) Simply look at the URL, your Seller ...
How do I disable notifications about opted out emails?
To disable the notification when an email has bounced back can easily be done in your Amazon Seller Central account settings. The first step to take is to log into your Amazon seller central account. Once it is loaded you should Hover over the ...
Why are emails being bounced back by my buyer's e-mail service provider?
There could be many reasons why emails are being bounced back on Seller Central, the most common ones would be if your buyer's inbox is full or if they signed up to Amazon with a non-valid email address for example. When this happens, feedBAKER would ...
How many messages can I send in a day?
Amazon limits how many messages your account can send in a day. This limit is 5 times your average daily orders (calculated from the past 7 days) + 500. In order to ensure that you can still send your own emails to customers queries feedBAKER is ...